Finding a Good IT Managed Services Provider
Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
Here are considerations to make as you come up with your final choice:
Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If you belong to an industry that has certain requirements, your IT-MSP should understand just how important those are to your business.
A well-reputed IT managed services provider has sufficient qualified staff not only for the maintenance of your present structure, but also to encourage you to think forward. We all know that an outsourced IT solutions provider, like an IT-MSP, has to attend to more than one client simultaneously. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most typical types of payment are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
In this setup, the provider either performs software updates and sends patches, or forwards the alert to an IT representative at your company who will handle it. This service structure is not going to fix any issues arising, but it is a solid and less pricey solution if you have an internal team IT team in your company.
>> Per Device
With this structure, customers have to pay according to the total number of devices supported. This is the payment structure that usually gets the most expensive, and that is why it is also the least preferred.
>> Per User
This is the most preferred pricing method nowadays primarily because of its flexibility. Each device of the user will be covered by the cost of the user himself. That is obviously very cost-effective.
Being a client of your IT managed services provider, you are entitled to know all that you want to know about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall within this spectrum, you need to know your communication options with he IT managed services provider you pick.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they can only become a liability instead of an asset, so you have to reconsider and check elsewhere.